Incredibly kind and reassuring. I'm so grateful for his service and compassion. I'm 4 months pregnant and threw my back out the day before when trying to take my toddler out of the crib. It's been excruciating! The worst pain of my life. Worse than childbirth! Can't move, turn and just desperately needing to use the bathroom. Lok Kwan came to our aid. I would definitely recommend his services. Thank you Lok Kwan!